Studio Dispatch & Support

Fulfillment timelines and direct support

All orders ship directly from our pressing plant dispatch desk. Responses to inquiries are answered within 24 business hours.

24 hrs

dispatch reply window

100%

transit damaged replacement

Double

corrugated mailers

Transit Standards

Our shipping and fulfillment guarantees

Packaging
Customs
Guarantee

Protective double mailers

Worldwide tracked parcel delivery

Free transit damage replacement

All records ship in double-corrugated mailers with heavy corner padding. Vinyl is always removed from outer gatefold jackets to prevent seam splits in transit.

International shipments are customs-declared accurately. Tracking numbers are transmitted automatically to your email upon postal handover.

If your package sustains severe postal trauma resulting in warped wax or crushed packaging, a fresh pressing is dispatched immediately at no extra cost.

Direct Line

Send a dispatch inquiry

Include your order number for immediate lookups regarding tracking status, wholesale requests, or replacement requests.